Description
Unified Customer Support
Complete Customer View & Multi‑Channel Support
Service Cloud consolidates customer data, case history, and interaction across email, phone, chat, and social. Using tools like Lightning Console and Omni‑Channel Routing, agents can view all interactions in one place and serve customers more efficiently.
Agents get a 360-degree view of each customer, so they can provide faster, more informed support.
Intelligent Case Management
How We Help You Deliver Better Service
At LS Technologies, we tailor Service Cloud to match your support model — whether you’re a startup needing email and phone support or an enterprise managing large-scale call centers. We handle user roles, case queues, SLA tracking, and knowledge base setup to ensure every customer gets a consistent, high-quality experience. Our implementation focuses on automation and collaboration, making it easy to scale as you grow.
Automate case assignment, escalation, and resolution with Salesforce Flow and Assignment Rules, which helps you enable self-service and faster responses by suggesting knowledge articles and next-best actions to agents in real time.
Collaboration
Enhanced SLAs
With features like Entitlements, Milestones, and Service Contracts, you can track and enforce SLAs. Chatter collaboration, Service Cloud Voice integration, and Lightning Knowledge ensure agents have the context they need to resolve issues and provide best-in-class support.
Benefits
Why Choose LS Technologies?
- Customized case routing, escalation, and SLA workflows
- Channel setup for email, chat, phone, or social
- Automation for case assignments and agent alerts
- Comprehensive knowledge base configuration
- Real-time reporting on resolution metrics and CSAT
- Post-launch training and support for your team
We don’t just implement Service Cloud — we help you build a service culture your customers will love.
Who Are We?
Founded in 2017, LS Technologies is a dedicated Salesforce Implementation Partner. We specialize in customizing Salesforce solutions to meet the unique needs, challenges, and goals of each client, driving growth and success. Our experienced team excels in new implementations, system integrations, and optimisations across various industries, delivering expertise and exceptional value in every project.
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